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Find your invoices

Every payment you have made, with a receipt you can download.

Last updated

Account → Receipts lists everything you have been charged, newest first.

Each one is either a Subscription — a plan payment — or a Top-up, and carries its own invoice number.

What the statuses mean

Paid Went through
Pending Being processed
Failed Did not go through
Refunded Sent back to you
Promotional Nothing was charged

Downloading one

Open an invoice and download it. It shows the amount, the VAT, the total, and your billing address.

Your billing address

Account → Cards and address, under Billing address. It is needed before your first payment, and it appears on every invoice after that.

Set it before you pay if you need invoices in a particular name — for an employer or a sponsor, say.

VAT

Plan and top-up prices are quoted before VAT. VAT is added at checkout, and every invoice shows it as its own line.

If something looks wrong

Tap Chat with Idara on your home page and give the invoice number.

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